FAQ

Welcome to the Help Center. If you encounter any issues while browsing for dresses, placing an order, making a payment, or handling delivery and returns, please refer to the FAQs below.

How do I purchase items?
After selecting product you like, review the product details and price. Add the item to your cart, then proceed to the checkout page to enter your shipping information and complete the payment.

How do I check my order status?
Please keep your order confirmation details after successfully placing an order. To check the processing or delivery status, please contact customer service using the contact information provided on the website and provide your order number.

How long does it take to ship an order?
Generally, orders require 1–3 business days for processing after payment is successful. Once shipped, delivery times vary depending on the destination and the selected shipping method.

Do you ship to locations outside the United States?
Shipping is available to select international regions. International orders may be subject to local customs, import regulations, and logistics arrangements; please refer to the information displayed at checkout for specific shipping coverage and delivery times.

What payment methods are accepted?
You can complete your order using the payment methods listed on the checkout page. Available payment methods may vary by region.

How do I request a return?
If an item is eligible for return, you can typically submit a request within 30 days of delivery. When submitting your request, please provide the order number, product details, and the reason for the return to ensure prompt processing.

What should I do if I receive an incorrect or defective item?
If the item you receive has obvious quality issues, shipping damage, or does not match your order, please contact us as soon as possible with relevant photos and order details so we can assist you.

How long does a refund take?
Once your return request is approved and the item has been inspected, eligible refunds are typically processed via the original payment method. The actual time it takes for funds to appear in your account may depend on the processing speed of your bank or payment provider.